Privacy Policy

Last Updated: April 29, 2025

Introduction

Welcome to the Grounded website. Grounded (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained from visitors and users of our website groundedgardens.ca.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation in Ontario, Canada.

Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

  • Complete contact forms
  • Request quotes or consultations
  • Subscribe to newsletters or updates
  • Send emails or messages to us

This information may include:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Property details relevant to landscaping services
  • Service preferences and project requirements

Information We Collect Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Operating system
  • Date and time of your visit
  • Pages you view
  • Links you click
  • Referring website

We collect this information using cookies and similar technologies. For more information about cookies, please see the “Cookies and Similar Technologies” section below.

How We Use Your Information

We use the information we collect for the following purposes:

Personal Information

  • Respond to your inquiries and service requests
  • Provide quotes and estimates for ecological landscaping services
  • Communicate with you about our services
  • Schedule consultations and site visits
  • Process and fulfill service agreements
  • Send you requested information or newsletters
  • Improve our services and customer experience

Automatically Collected Information

  • Analyze website traffic and usage patterns
  • Diagnose technical problems
  • Maintain and improve website functionality
  • Protect the security of our website
  • Understand how visitors interact with our content

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract with you
  • Compliance with a legal obligation
  • Our legitimate interests, which do not override your fundamental rights and freedoms

Cookies and Similar Technologies

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better website experience and enable certain features and functionalities.

Types of Cookies We Use

  • Essential Cookies: Necessary for the basic functionality of the website
  • Analytical/Performance Cookies: Help us understand how visitors interact with our website
  • Functionality Cookies: Allow the website to remember choices you make
  • Third-Party Cookies: Set by third-party services we use on our website

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You can usually find these settings in the “options” or “preferences” menu of your browser. You may set your browser to refuse cookies, but this may limit your ability to use all features of our website.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., web hosting providers, email service providers).
  • Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
  • Business Transfers: If our business is sold or merged with another company, your information may be disclosed to our successors.
  • With Your Consent: We may share your information with third parties when we have your consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your information, we consider:

  • The amount, nature, and sensitivity of the personal information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the information
  • Whether we can achieve those purposes through other means
  • Legal, regulatory, and contractual requirements

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Your Privacy Rights

Under Canadian privacy laws, you have the right to:

  • Access: Request access to your personal information that we hold
  • Correction: Request that we correct any inaccurate personal information
  • Deletion: Request that we delete your personal information in certain circumstances
  • Restriction: Request that we restrict the processing of your personal information
  • Objection: Object to the processing of your personal information
  • Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format
  • Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal information

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

Canada’s Anti-Spam Legislation (CASL) Compliance

In compliance with Canada’s Anti-Spam Legislation (CASL), we will not send you electronic communications such as emails or text messages for commercial purposes without your consent, except as permitted by law. If you have provided us with your contact information and consent, you may receive communications from us. You can withdraw your consent at any time by using the unsubscribe mechanism in our communications or by contacting us directly.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

2195471 Ontario Limited o/a Grounded
123 Maple Avenue
Box 261
Haliburton, Ontario K0M 1S0
705-854-0663
hello@groundedgardens.ca

Privacy Officer: Simon Payn

Filing a Complaint

If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca